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At 33f99, your information — including the details you provide when depositing via Upay or Bank Transfer — is handled under a clear, documented privacy framework. Access to this site and its services depends on your local law and eligible regions.
This privacy policy sets out how 33f99 collects, uses, stores and protects the personal information you provide when you open an account, make a deposit, or contact our support team. When you register, we collect identification details, contact information and transactional records linked to your wallet activity — for example, deposits processed through Upay or Bank Transfer are logged against your account as part of our standard record-keeping. We collect only what is necessary to operate your account, process your transactions and respond to your queries. Your data is not sold to third parties. It may be shared with payment processors and technical service providers who support our platform operations, but only under agreements that restrict their use of your information to those specific tasks. Retention periods vary by data type. Transactional records are kept as required by applicable rules; account profile data is held while your account remains active and for a defined period after closure. You can request a summary of the data we hold about you at any time through our support contact routes. Where local law in Bangladesh or your eligible region grants specific privacy rights, those rights apply alongside this policy.
Deposits and withdrawals processed through Upay are recorded against your account. These transaction records are retained as part of our standard financial record-keeping and are accessible to you through your account history.
Bank Transfer activity linked to your account is logged and stored securely. If you have a question about a specific transaction record, our support team can help you locate and verify it through your account.
The name, contact details and verification information you provide at registration are stored for the life of your account and for a defined period after any account closure, in line with applicable retention rules.
Payment processors and platform service providers may receive limited data necessary to complete your transactions. They operate under data-handling agreements and cannot use your information for any purpose outside that specific function.
Understanding exactly what this policy covers helps you know where your rights apply and where separate terms govern. The four areas below define the boundaries clearly.
This policy fully covers the information you submit when opening and managing your 33f99 account — login credentials, identity details and contact data. These are handled exclusively under the terms set out here.
Deposits and withdrawals processed through your account wallet, including activity via Upay and Bank Transfer, fall within this policy's scope. Transaction records are retained and accessible to you.
Your browsing behaviour on this site — pages visited, session data and device information — is collected for functional and analytical purposes as described in our cookies section, and is covered by this policy.
External services you reach from this site — including payment gateways and any linked platforms — operate under their own privacy policies. 33f99 is not responsible for how those external parties handle your data once you leave our platform.
You have a number of concrete actions available to you under this policy. If you want to see the personal data we hold against your account, you can submit a data access request through our support contact route and we will provide a summary of your stored information. If any detail on your account — your name, contact address or registered mobile number — is incorrect, open the account settings page and follow the fields shown there to submit a correction, or contact support directly if the field is locked. If you believe your data has been handled in a way that does not match this policy, you can raise a formal query with our privacy contact. We will acknowledge your query and provide a response based on our records. Where your eligible region or local law in Bangladesh grants you a right to request deletion or restriction of certain data, you can raise that request through the same support route, and we will confirm what is possible given our retention obligations.
Submit a data access request via our support route. We will compile a summary of the personal information linked to your account and send it to your registered contact address.
Log in and open the account settings page to update contact details or personal information. If the relevant field is not editable, contact support and we will guide you through the correction process.
If you have a concern about how your data has been used, send your query to our privacy contact. We will review the relevant records and respond with a clear explanation of what data was involved and why.
Where your local law or eligible region permits it, you may request that we delete or restrict certain personal data. Submit this through support; we will confirm what is actionable given our record-keeping obligations.
If you have a question about this policy, a request about your data, or a concern you want to raise formally, use one of the contact routes below. We respond through the same channel you use to reach us.
Open the live chat widget from any page on 33f99 to reach our support team directly. Use this route for quick queries about your account data or to start a formal data access request.
Send your privacy query or data request to our published support email address shown in the Contact section of this site. Include your registered account details so we can locate your records promptly.
The Help Centre linked from your signed-in account area contains step-by-step guidance on submitting data requests and updating your information. Start there for self-service options.
Our approach to data handling is built around four areas: what we collect, how long we keep it, who can access it, and how you can act on it. We do not collect data beyond what your account and transaction activity requires.
We use cookies to keep your session active, remember your account preferences and understand how pages are used. You can manage cookie settings through your browser. Disabling non-essential cookies does not affect your account login or transaction functions.
Your account is protected by password authentication. We recommend keeping your login details private and not sharing account access. If you suspect unauthorised access, contact support immediately so we can review your account activity and assist you.
Profile and contact data is held while your account is active and for a set period after closure. Transaction records linked to Upay and Bank Transfer activity are kept in line with applicable record-keeping requirements. You can ask for a retention summary at any time.
For corrections, deletion requests, or questions about how your data is being used, contact our support team through live chat or email. We will confirm receipt and work through the request based on this policy and your local law or eligible region.
The questions below cover what we hear most often from account holders. If your question is not here, contact our support team directly.
We collect the name, contact details and identity information you submit at registration, along with transactional records generated by your account activity — including deposits and withdrawals made through Upay or Bank Transfer. We do not collect more than what your account and transaction history requires.
Yes. Submit a data access request through our live chat or email support route. Include your registered account details and we will prepare a summary of the personal information linked to your account and send it to your registered contact address.
Log in and open your account settings page. Most contact and profile fields can be updated directly there. If a field is locked or cannot be edited by you, contact our support team and we will guide you through submitting a correction request.
We share limited account and transaction data with payment processors such as Upay and Bank Transfer service providers, and with technical partners who support platform operations — only under agreements that restrict use to those specific functions. We do not sell your personal data to any party.
Profile and contact data is retained for a defined period after account closure in line with our record-keeping obligations. Transaction records are kept as required by applicable rules. You can request a retention summary through our support contact route at any time.
Contact our support team immediately through live chat or email and raise a formal privacy query. Provide as much detail as you can about the concern. We will review the relevant account records and respond with a clear explanation. Access and rights may vary depending on your local law and eligible region.